REFUND POLICY

SHIPPING & EXCHANGE POLICY

 

Thank you for shopping with Scentaverse. To provide you with a premium and seamless experience, we have recently updated our policies. Kindly review the details of our exchange-only policy below:

🔁 Exchanges

Eligibility:
We accept exchanges within 7 days of purchase. To qualify, items must be unused, undamaged, and in their original packaging with all tags and labels intact.

How to Request an Exchange:
Please contact our customer service team to initiate an exchange. Share your order number and the item you'd like to exchange. Our team will guide you through the next steps.

Shipping for Exchanges:
Customers are responsible for both return and reshipment costs, unless the exchange is due to an error on our part (e.g., damaged product or wrong item sent).

Product Availability:
All exchanges depend on stock availability. If your requested item is out of stock, you may choose an alternative item from our current collection or receive an online coupon equivalent to the value of the returned product for use in a future purchase.

Change of Mind Policy:
We do not accept returns for change of mind or dissatisfaction with the product. Please review your order carefully before completing the purchase.

🚫 Non-Exchangeable Items

  • Clearance or sale items are not eligible for exchange.

  • Proof of purchase (e.g., order confirmation or invoice) is mandatory for all exchanges.

⚠️ Damaged or Defective Products

If you receive a damaged, defective, or compromised-quality item, contact our customer support team immediately. After review and verification, we will issue an online coupon equal to the item’s value for your next purchase.

💡 Orders and Promotions

Please note that orders placed before any promotional campaign will not qualify for sale prices introduced later. This ensures fair and consistent pricing for all our customers.

📦 Delivery & Couriers

While we work with trusted courier services, occasional issues such as additional charges, delays, or delivery failures may occur. While we do our best to ensure smooth deliveries, Scentaverse cannot be held liable for courier-related problems beyond our control.

📩 Need Help?

Our support team is here to assist you.
Email: cs@scentaverse.com (Update from old email)
Please include your order details for faster processing. If your exchange request meets our criteria, we will arrange pickup from your doorstep.